Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
ITEMS IN STOCK
Pattaya & Bangkok Area:
Delivery period: within 3 -5 working days after receiving full payment. The product will be delivered in front of your home and the package will be opened by the delivery man for you to check. In case, there is a problem with the product (broken part) please take a picture, reject the product and write in the invoice the reason why, we will then exchange the product for you. The driver is not under obligation to carry the goods into your home, in case he accepts to do it, we will not be responsible for any damage made accidentally in your home or on your product.
Outside Pattaya & Bangkok Area:
Your product will be shipped via the logistic company. Please choose "Bank wire" for your order and we will contact you to give you the total amount of your order, including the extra shipping fees. We will inform you of the approximate delivery time within the next working day after we receive your payment.
ITEMS OUT OF STOCK
Customers will receive an email within the next working day to offer approximate delivery time.